Become the Customer-Centric Enterprise with SAP Cloud for Customer
Aligning your organization around the customer is now more important than ever. Your Marketing, Sales and Customer Service teams are the front line to the customer. They need to harness your end-to-end enterprise, along with deep customer insight and personalized engagement in order to stand-out from the competition and deliver a relevant experience at every step of the customer journey. Equip your marketing, sales and customer service teams with SAP Cloud for Customer to win with today’s empowered customers.
- Know your customers like never before
- Guide your customer’s journey every step of the way
- Nurturerelationshipsand embrace evangelists
Cloud for Sales
Know your customers, sell like the best and engage to win our modern sales solution designed to help you close deals faster.
Collaborate effectively with your team in the contexts of accounts and opportunities
Gain deep customer insight in real-time and guide your customers to the right solution
Be productive on the road and orchestrate the end-to-end customer journey with ease
Deliver a great customer experience at every interaction and stand-out from the competition
Cloud for Service
Take customer service to a whole new level – leveraging the cloud for unprecedented speed and flexibility – with SAP Cloud for Service
Deliver a consistent experience across all channels – including e-mail, web, chat and phone
Provide agents with complete, up-to-the-minute customer information
Improve agent productivity with an integrated knowledge base
Harness collective service expertise and share relevant information across your enterprise
Get real-time insight into service performance with powerful analytics and dashboards
Precision Marketing in the Cloud
Successfully inform and influence consumer behavior at the point of decision – with this new cloud-based solution powered by SAP HANA.
Grow revenue and market share by delivering personalized multichannel offers in real time
Increase customer satisfaction and loyalty with highly personalized shopping experiences
Maximize the return on your marketing investments by collecting valuable consumer data
Finance – SAP Cloud for Travel
- Employee Master Data
The employee master data integration scenario enables you to replicate the employee and organizational master data necessary for processing travel and expense documents in both the SAP ERP application and the SAP Cloud for Travel and Expense solution.
- Financial Master Data
The financial data integration scenario enables you to replicate the financial master data necessary for processing travel and expense documents in both SAP ERP and SAP Cloud for Travel and Expense solutions.
- Expense Reimbursement and Processing Integration
The expense management hybrid integration scenario offers end-to-end, real time process integration between your on-premise SAP ERP application and SAP Cloud for Travel and Expense solution. The traveler requests, books and completes a trip then claims the expense in SAP Cloud for Travel and Expense. When expenses are approved via the solution it triggers the expense processing steps in both the on-premise SAP ERP system and SAP Cloud for Travel and Expense.