Consulting
Cross Industry Solutions for Marketing, Sales, Services and Finance with Multi Channels Interface across Interaction Center, Web Channel and Mobility. Focused on:
Customer Enterprise Solutions
– Industry Specific Solutions: Telecommunications, Utilities, Insurance, Financial Services, Retail and Transportation
– Rapid Deployment Methodology (RDM): Lean Proposal Scope with reasonable budget and Short Implementation Time
– Add-On Specialty: Niche Specific Solution to improve Company Trade Performance (TPM Trade Promotion Management) and Cash Flow (FCC Financial Customer Care or AIC Accounting Interaction Center) .
– Customer Cloud Solutions: New solution on cloud for marketing, sales and services.
Allocation (Professional Services)
“Head hunting” professionals to Customers based on daily Time Materials Allocation to fulfil its necessity on CRM Business Processes, for new Projects Implementation, Upgrade, Support, Quality Assurance or even Training end user client staff.
Once allocated, the Bluelean consultant can have remote access to our support specialists, plus the ability to access SAP CRM v7 testing environment and our knowledge Cloud Database
Quality Assurance
Quality Assurance towards to a lean Management. The main objective of this service is to mitigate the analysis design, evaluating Scope Implementation, Gap Analysis, Project Management, Number of Resources required, Human Resource Qualification, to secure maximum “standard” solution usage as well as the correct and detailed document generation methodology in a reasonable time frame
Support
We conducted the application support model based on “daily monthly package” or managed by “service level.”
Trainings
We give functional training to professionals in project implementation. We have a system landscape environment of SAP CRM v7 integrated with SAP ECC and specific documentation, developed through projects and focused in the standardization of the “building blocks” of the main processes in SAP CRM.