Industry:
SAP Customer Relationship Management (SAP CRM) for industries provides you with functions that enable you to perform tasks in business scenarios specific to service industries or manufacturing industries. SAP’s generic CRM applications already address most of the CRM demands of many different industries. However, some industries require additional product and service capabilities to suit their own requirements. Therefore, the best portfolio provided according to Industry can be best summarised as:
Telco:
SAP for Telecommunications is an end-to-end portfolio of solutions, applications, and services tailored to meet the needs of the telecommunications industry. It integrates your entire business on a coherent platform, streamlining your existing operations and introducing efficient, future-proof business functions. SAP’s portfolio for telecommunication enterprises of all types and sizes includes an unsurpassed range of industry-specific functions with support for sales and order management, convergent charging, convergent billing, receivables management, and Customer Relationship Management (CRM).
As part of CRM:
Functions in Interaction Center for Financial Customer Care, for Provider Sales and Order Management
Transportation and Logistic:
As manufacturers shift more and more of the production to the east, supply chains become more complex and costly. In addition, they intensify their endeavors to increase efficiency and focus investment on competitive strengths by offloading non-core business divisions to external service providers. For this reason, manufacturers and retailers are increasingly outsourcing a variety of value-adding logistics functions, above and beyond warehousing and distribution.
As part of CRM:
Functions in Interaction Center for Financial Customer Care, Contact Management, Sales Pipeline Management
Utilities:
SAP for Utilities solutions support role-specific business processes in the utilities industry, addressing the needs of companies in the generation, transmission and distribution, retail and services, water, and waste and recycling segments.
As part of CRM:
SAP for Utilities solutions support role-specific business processes in the utilities industry, addressing the needs of companies in the generation, transmission and distribution, retail and services, water, and waste and recycling segments.
Financial Service:
As part of CRM:
Leasing Management
SAP Leasing offers a comprehensive solution for companies that offer movable equipment leasing and supports their typical business processes from the lessor’s perspective. The solution meets international requirements as it supports a wide range of currencies and lets the user perform parallel valuation according to different international accounting principles.
The use of individually configurable financing products in SAP Leasing (CRM product type: Financing) makes it easier to create new opportunities for financing in leasing. By integrating services (CRM product type: Service), the lessor can offer full service leasing business and automate complex interaction processes with lessees and external third parties, such as dealers and service providers.
Account Origination
In the banking environment, you can use this scenario to support the advisory and application process for financial service products, such as consumer loans or real estate financing, and to map this in the system. The scenario helps you to analyze customer data and asset targets, to calculate and create customer-specific quotations, to trigger risk assessment, and to conclude contracts.
The scenario includes various application components: SAP Customer Relationship Management (SAP CRM) is a front-end application that you use to access the functions of various back-end applications. This gives you a central point of access for executing processes that previously ran on separate systems with redundant data and you can integrate these processes in your company’s overall system landscape.