Recently operating in Brazil, Bluelean already has an excellent market acceptance with a growing team thanks to winning our first major clients. We have highly qualified professionals with extensive experience in SAP CRM. Our goal is to become a center of excellence in CRM.

Bluelean was conceived from the vast experience of its partners, with great knowledge of Customers Relationship Management solutions and methodologies. Our Business Strategy is driven by the following Vision, Mission, Value that we trust:

Vision
Be the first option in market initiatives to implement customer strategies with best market CRM Solutions

Mission
Sell and execute CRM projects, always offering the best value solution to the customer, with maturity and competitive value, which monetize the company and enable sustainable growth.

Values
Confidence
Compromise
Agility
Humanity
Technical articulation
Commercial transparence
Customer orientation
Adds value

Symbol
Our symbol translates the goal towards our clients. This logo means our way (represented by the letters B and L) to reach the goals of our clients (symbolized by the target and the continuum improvement in an integrated system) with benefited solutions (symbolized by the two arrows pointing upwards) and reduction of potencial losses (symbolized by the curve)

Cross Industry Solutions for Marketing, Sales, Services and Finance with Multi Channels Interface across Interaction Center, Web Channel and Mobility. Focused on:

Customer Enterprise Solutions

– Industry Specific Solutions: Telecommunications, Utilities, Insurance, Financial Services, Retail and Transportation
– Rapid Deployment Methodology (RDM): Lean Proposal Scope with reasonable budget and Short Implementation Time
– Add-On Specialty: Niche Specific Solution to improve Company Trade Performance (TPM Trade Promotion Management) and Cash Flow (FCC Financial Customer Care or AIC Accounting Interaction Center) .
– Customer Cloud Solutions: New solution on cloud for marketing, sales and services.

Allocation (Professional Services)

“Head hunting” professionals to Customers based on daily Time Materials Allocation to fulfil its necessity on CRM Business Processes, for new Projects Implementation, Upgrade, Support, Quality Assurance or even Training end user client staff.
Once allocated, the Bluelean consultant can have remote access to our support specialists, plus the ability to access SAP CRM v7 testing environment and our knowledge Cloud Database

Quality Assurance

Quality Assurance towards to a lean Management. The main objective of this service is to mitigate the analysis design, evaluating Scope Implementation, Gap Analysis, Project Management, Number of Resources required, Human Resource Qualification, to secure maximum “standard” solution usage as well as the correct and detailed document generation methodology in a reasonable time frame

Support

We conducted the application support model based on “daily monthly package” or managed by “service level.”

Trainings

We give functional training to professionals in project implementation. We have a system landscape environment of SAP CRM v7 integrated with SAP ECC and specific documentation, developed through projects and focused in the standardization of the “building blocks” of the main processes in SAP CRM.

• Conheça melhor perfil de seus clientes
• Acompanhe a jornada de seus clientes de forma detalhada
• Fidelize seus clientes através de um melhor relacionamento

Cloud for Sales

Conheça seus clientes, potencialize suas vendas e invista para ganhar, nosso moderno sistema de solução de vendas foi desenhado para ajuda-lo a fechar acordos de forma mais rápida.

Colabore efetivamente com as equipes no gerenciamento de Contas e Oportunidades

Conheça as intenções dos seus clientes em tempo real e oriente-os à melhor solução

Propicie ao cliente boas experiências nos atendimentos e ganhe da concorrência

Cloud for Service

Leve seus clientes ao melhor de todos os mundos – maior velocidade e flexibilidade no atendimento – utilizando o SAP Cloud for Customer

Atendimento ao cliente consistente via email, web chat e telefone

Agentes atualizados

Aumente a produtividade de seus agentes de atendimento com uma base de conhecimento integrada

Compartilhe informações relevantes à organização

Obtenha uma visão em tempo real do desempenho de serviços com poderosas ferramentas de análise e dashboards

Marketing in the Cloud

Influencie no comportamento de decisão consumidor – com a nova solução baseada na Nuvem do SAP HANA

Aumente suas receitas e participação de mercado através da apresentação de ofertas multicanal em tempo real

Aumente a satisfação e fidelização de seus clientes com experiências de compras personalizadas

Maximize o retorno sobre seus investimentos de marketing através de relatórios sobre dados de consumo de seus clientes

Finance – SAP Cloud for Travel

Dados Mestre Empregados

Neste cenário é possível replicar empregados e dados mestres organizacionais necessários para processar documentos de viagens e despesasvia SAP ERP e SAP Cloud for Travel.

Dados Mestres Financeiros

Neste cenário é possível replicar os dados mestres financeiros necessários para processar documentos de viagens e despesas via SAP ERP e SAP Cloud for Travel.

Reembolso de despesas e integrações

Este cenário oferece gerenciamento de despesas e integração de processos end-to-end em tempo real entre o SAP ERP on-premise e SAP Cloud for TravelandExpenses. O viajante cria suas requests e reporta suas despesas no SAP Cloud for TravelandExpenses. Após aprovação é desencadeado o processo de despesas via SAP ERP on-premise e SAP Cloud for Travel.

SAP CRM RDS